FAQS


Whether you are trying to decide which type of room is most suited to your needs or you need some advice about local places of interest, our friendly and helpful staff are always available to answer your questions 24 hours a day as we strive to ensure that your stay in the center of Bangkok is as enjoyable as possible. For your added convenience, we have compiled a list of some of the most frequently asked questions and our answers. If there is anything else you would like to know, please feel free to contact us at the following:

Tel: +66 2 250 6666
Email: rsvn@urbanasathorn.com
  • How many stars is the hotel?
  • 4 Stars premium
  • How do I make direct contact with the property?
  • You may email, call or fax the property.
    rsvn@urbanasathorn.com
    T +66 2 227 9999
    F +66 2 227 9963
  • If I make an online booking, will I be offered a 'best rate'?
  • Online bookings generally offer the 'best available rates' for that date and time.
  • What types of rooms are available and what are the differences between room types?
  • There are eight room types available:
    1-Bedroom Executive 65m2 (11 rooms)
    Combining a contemporary décor of urban chic with the most lavish comforts and state-of-the-art conveniences.

    1-Bedroom Deluxe 72m2 (77 rooms)
    The opulent décor of urban chic is perfectly complemented by the most lavish comforts and the very latest technology to create an ambience of refined luxury with contemporary style in the 1-Bedroom Deluxe Rooms.

    2-Bedroom Executive 104m2 (11 rooms)
    Combining a contemporary décor of urban chic with the most lavish comforts and state-of-the-art conveniences, the 2-Bedroom Executive Suites create an ambience of refined luxury.

    2-Bedroom Premier 124m2 (32 rooms)
    Ideal for small families who enjoy spacious accommodation and a modern lifestyle, the 2-Bedroom Premier Suites combine a thoroughly modern décor of urban chic styling with the most exquisite comforts and the latest conveniences to create a welcoming ambience of refined luxury.

    2-Bedroom Deluxe 142m2 (8 rooms)
    Perfect for small families who appreciate spacious accommodation and the finer things that life has to offer, the 2-Bedroom Deluxe Suites combine an elegant yet contemporary décor with the luxury of modern comforts and state-of-the-art conveniences to create a welcoming ambience of refined 5-star opulence.

    2-Bedroom Luxury 158m2 (3 rooms)
    With spacious interiors boasting a sumptuous décor of contemporary elegance, the 2-Bedroom Luxury Suites feature all the modern comforts and conveniences you would expect to find in top-of-the-range 5-star family accommodation.

    3-Bedroom Executive 180m2 (12 rooms)
    Large, airy and incredibly spacious, the 3-Bedroom Executive Suites make a warm and welcoming home-away-from-home for families who value space, comfort and convenience. Combining a décor of refined elegance with exquisite furnishings and state-of-the-art technology.

    3-Bedroom Penthouse 270m2
    For the ultimate in comfortable, convenient and spacious living in the heart of downtown Bangkok, this 3-Bedroom Penthouse suite offers 270m2 of palatial luxury spread across two floors.

    3-Bedroom Penthouse 313m2
    For the ultimate in comfortable, convenient and spacious living in the heart of downtown Bangkok, this 3-Bedroom Penthouse suite offers 313m2 of palatial luxury spread across two floors.

    3-Bedroom Penthouse 335m2
    For the ultimate in comfortable, convenient and spacious living in the heart of downtown Bangkok, this 3-Bedroom Penthouse suite offers 335m2 of palatial luxury spread across two floors.

  • Are your hotel rates per person or per room?
  • Hotel rates are per room based on a maximum occupancy of two for 1 bed room, 4 person for 2 bedroom , and 6 person for 3 bedroom.
  • Are my credit card details necessary when making a reservation?
  • Yes, credit card will be needed to make the reservation. All the reservation made through our website will be charged automatically and non refund.
  • Will my credit card be charged?
  • Yes, credit card will be needed to make the reservation. All the reservation made through our website will be charged automatically and non refund.

  • How safe are credit card details that are submitted online?
  • Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

    For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.

    Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
  • What is your cancellation policy?
  • Since all the reservation made through our website is non refund, cancellation will be charge full amount of the reservation.

  • Do you have a pets' policy?
  • No pets allowed.
  • What are your check-in and check-out times?
  • Check-in time is 2.00 pm.
    Check-out time is 12.00 noon.
  • Is it possible to check-in early?
  • Early check-in is subject to room availability.
  • What is the charge for a late check-out?
  • Late check-out is subject to room availability and the charges are as follows:
    Check out before 6.00 pm: 50% charge (based on overnight rate)
    Check out after 6.00 pm: Full overnight rate
  • Do you have non-smoking rooms?
  • Yes, there are 10 non-smoking floors in the hotel.
  • Do you have twin, triple and quadruple rooms?
  • There are twin-bedded rooms and king-bedded rooms. Certain rooms can be converted to a triple with the addition of an extra bed.
  • What is the cost of an extra bed?
  • An extra bed is THB 1,200nett with breakfast.
  • What is the hotel's policy regarding children?
  • • There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
    • If an extra bed is required, regardless of age, an extra bed charge will be incurred
    • Children 12 years and above are charged the full adult breakfast price.
    • Children between the ages of 5 and 11 years are charged half breakfast rate.
    • Children 4 years and below eat breakfast for free
  • Does the hotel provide baby-sitting services?
  • Yes, baby-sitting services can be arranged upon request.
  • Are baby cots available?
  • Yes, baby cots are available upon request.
  • Where is breakfast served and at what time?
  • Breakfast will be served 6.00-10.00 on weekdays . 6.00-11.00 on weekends.
  • How many restaurants do you have and what are they?
  • We have one main restaurant, located on the ground floor, which serves International and local dishes. Light food and drinks will also be served at the Swimming pool .
  • Is vegetarian cuisine available in the restaurant?
  • Yes, vegetarian cuisine is available on request.
  • Is the food served in the restaurant 'halal'?
  • Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free. Upon request, 'halal' food can also be ordered in from 'halal' restaurants in the vicinity of the hotel.
  • Do you have 24-hour room service?
  • Room service will be available from 06.00 – 10.30 for food. Until midnight for beverages.

General Hotel Information

  • What are the length, width and depth of your pool?
  • Adult swimming pool is 1,020cm x 2,550cm x 145cm, Children swimming pool is 500cm x 1,400cm x 85cm (width*length*depth)
  • Do you have hairdryers in the rooms?
  • Yes, we provide hairdryers.
  • Does the property provide iron and ironing boards in all rooms?
  • Iron and ironing boards are placed in all rooms in the main bedroom.
  • How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?
  • The approximately time is a 50 minutes from Suvarnabhumi International Airport.
  • How much is an airport taxi or limousine?
  • An airport taxi is approximately THB 500nett per way including toll charges for normal. And our hotel are provided upon request at THB 2,118.60nett per way for a car and 3,060.20nett for a van.
  • Can luggage be stored at the property whilst I travel elsewhere?
  • Yes, for a maximum of 30 days.
  • What is the weather like at different times of the year?
  • Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.
  • Is the tap water safe to drink?
  • No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily.
  • Is there a doctor on call?
  • Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to BNH Hospital which is just 5 minutes away.
  • How far is the nearest hospital?
  • BHN Hospital is a 5 minute drive from the hotel.
  • Where is the nearest bank or currency exchange?
  • The nearest bank is 200 meters walking distance into Soi Suanphu.
  • What time do banks open?
  • (Office) 8.30 am - 3.30 pm, Monday to Friday. (Department Store) 8.30 am – 19.00 pm, Monday to Friday.
  • What voltage is used in Thailand?
  • The voltage in Thailand is 220 volts. You can ask adaptor at the front desk.

Business Traveller

  • Can I connect my laptop in the room?
  • Yes, via a wireless connection.
  • What kind of internet connection do you provide and what is the cost?
  • Hi-speed Internet 30 Mbps (shared speed). For guests who make a booking directly online at www.urbanasathorn.com, www.urbanalangsuan.com or rsvn@urbanahospitality.com, internet connection is complimentary. Others are charged a small fee.
  • Are dual telephone sockets available in rooms?
  • No, they are not.
  • Are secretarial and other business services such as translation available?
  • Yes such services are available, however, a request must be made.

Shopping and Tourist Facilities

  • How far is the property from the Skytrain and MRT?
  • The Urbana Sathorn locate by 10 minute walk to BTS Sala Dang Station and a 15 minute walk to MRT Lumpini Station.
  • Are there shopping centres nearby?
  • The closest shopping center is Silom Complex, which is at BTS Sala Dang Station. Shopping center district (Paragon, Central World, MBK) is two BTS station away from the Urbana Sathorn or around 20 minutes’ drive.
  • How far is the property from well-known entertainment spots?
  • The closest entertainment spot is Silom area, which only takes 10 minutes by walking. It takes around 20-25 minutes by taxi from the property to Sukhumvit area, RCA, Ratchada and Thonglor & Ekamai area.
  • Do you have a tour desk?
  • Yes, the hotel concierge will be more than happy to help you organize any excursion or answer any question you may have regarding the city's attractions.
  • What and where are local tourist attractions?
  • Tourist attractions are located about the city, contact the concierge for more information.
Disclaimer: Prices shown are only approximates and are subject to change without prior notice.